Account & Data Deletion Request
This page explains how DOLLPICK players can request deletion of their account and associated data. You do not need to install the app or sign in to make a request.
1) How to request
- Email support@deltacorestudio.com with the subject line "Account deletion request".
- Include the following. We cannot process a request if the account cannot be identified.
- The user ID shown in the app under 〈Settings〉 -> 〈Info〉
- The sign-in method you used (guest / Google account)
- (Optional) Order numbers, if you have made purchases
2) Data that is deleted
- Account identifiers (sign-in ID and its links to device / advertising identifiers)
- Game progress - owned plushies, collection records, display room layouts, currency balances
- Activity records - play history, reward claims, support conversations
3) Data that is retained
- Payment and refund records - retained for the period required by applicable commerce law (typically 5 years). Used only to handle payment disputes and stored separately from game data.
- Abuse-prevention records - a minimal set of identifiers kept to prevent re-registration abuse.
- Aggregated statistics - already de-identified, so it is not subject to deletion.
4) Turnaround
- We process requests and reply within 30 days of receipt.
- We may ask for additional information to verify that the request is yours.
5) This cannot be undone
- Deleted game data cannot be restored.
- Currency, items and purchased content are removed as well, and this is not a ground for refund.
- To play again after deletion you must start over with a new account.
6) Uninstalling is not deletion
- Removing the app does not delete your server-side account. Please use the process above.